TQING Lucky Penguin Charm

Feature:

• Size: 8*7CM
• Rope length size: 17CM
• Material: Lambskin
• Weight: 8.5g
• Technics: Cotton hand-stitching
• Color：Black/Dark Blue
• Applicable: all types of bag

 

1. How much is the Shipping Cost:
All orders are covered by free standard worldwide shipping, there is a 20USD to 30USD extra fee for expedited shipping.

2. How long will it take for me to receive the Handbags:

Standard shipping transit time is 10-15 business days. 【Free Worldwide Shipping】
Expedited shipping transit time is 7-10 business days. 【Extra shipping fee 20 USD to 30 USD】

All packages have specific tracking information. You will receive an email with a tracking number after shipping out your order, and you can check the status of your order online through the "Order Tracking" on our website.

3. What Transportation Company do you use:
Free/Standard Shipping, we use express companies such as CNE, UPS, FedEx, or DHL, depending on your location.

4. What about Tariffs and Taxes:
Taxes are related to the recipient's region. The order may require customs duties and taxes, and you will bear these costs.
Please note that T.QING™ does not control any customs duties and other taxes. We cannot estimate tax expenses. For more information on these fees, please contact the local customs of the recipient.

5. Wrong Address Statement:
The buyer is responsible for ensuring that the shipping address is entered correctly.
If the package is returned due to the wrong address or cannot be delivered, we will not bear any responsibility. The return shipping fee must be borne by the customer.

APPLICABILITY OF RETURNS AND REFUNDS

• Wrong order or item(s) sent by us
• Damaged Item(s)
• Defective Item(s) or with quality issue

For final sale items (customized items), a refund is not acceptable except for quality problems.

TIME LIMIT FOR ACCEPTING RETURNS
We have a 7-day no-reason return policy, which means you have 7 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

EXCHANGES
Customized items are private customization, returns and exchanges are not accepted. We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at info@tqingofficial.com

RESTOCKING FEE
We do not charge a restocking fee on returns.

RETURN SHIPPING FEE
The return shipping fee must be borne by the customer due to the customer’s responsibility. If issues are caused by us, the return shipping fee is borne by us.

ACTION TO BE TAKEN BY THE CUSTOMER

• Please do not return to the original shipping address, please contact customer service to confirm before returning.
• Items that are being returned should be new, and unworn. They should be kept in the original condition in which you received them.
• Please contact our customer service( info@tqingofficial.com ) to request a return authorization and return instructions.

HOW SOON WILL I RECEIVE A REFUND?
Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

WHETHER THERE IS A RETURN HANDLING FEE, AND WHO WILL PAY FOR THE RETURN POSTAGE

• No restocking fee.
• For defective products ( This happens when the product is incorrect, damaged by the carrier, or defective in another way ), No cost.
• Customer remorse ( This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item ), Customer responsibility.

ABOUT THE RETURN ADDRESS

• Please do not return to the original shipping address
• Please contact customer service to confirm before returning. Customer Service: info@tqingofficial.com